LAHORE / RAWALPINDI — ISLAMABAD: Families dealing with inheritance can now get the exact process and list of documents for their case from an automated chatbot, introduced on the revamped succession website of the National Database and Registration Authority (Nadra). The chatbot, called “ID”, works in Urdu and English on any phone or computer.
It asks the user a few simple questions about the deceased, the legal heirs and the assets, and then generates on its own the steps to follow and a checklist of only those documents that the particular case needs. No Nadra official is involved in the exchange. Nadra spokesman Syed Shabahat Ali said the chatbot runs entirely online through a series of questions and answers, without asking for CNIC numbers or other personal details.
Heirs living abroad are guided to complete their biometric verification online through the Pak ID facility. The chatbot also tells users which office can take up their case. It warns them early if the matter will have to go to court, such as when an heir is a minor or the heirs are in dispute.