ISLAMABAD — Pakistan Railways has launched a digital refund system and revised its standard operating procedures (SOPs) to help passengers claim refunds when operational problems affect their journeys. The updated rules cover travel in a lower class than booked, air-conditioning failures and power plant breakdowns during a trip.
Passengers who travel in a lower class than the one on their ticket will qualify for a refund of the fare difference. Similarly, Pakistan Railways will refund the additional fare paid if the air-conditioning system fails or the power plant stops working during the journey. Digital Guard Certificate to Support Refund Claims To process these refunds, Pakistan Railways has introduced a Digital Guard Certificate system. Under the new procedure, the conductor guard will use a Personal Digital Assistant (PDA) to issue a digital Guard Certificate, known as CM-109.
Counter-Ticket Holders Can Claim Within Seven Days Passengers who buy tickets from booking counters can claim their refunds within seven days. They must submit the following documents: The original ticket. Online Bookings Will Receive Automatic Refunds Meanwhile, passengers who book tickets online will receive refunds automatically in their respective accounts, payment cards or digital wallets.